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Warranty

Coolers

ENGEL SUPPORT & WARRANTY

Here at Engel Coolers, we do our best to ensure the products you purchase are well-designed, and well-built…ensuring you will enjoy your usage experience for many, many trips around the sun.

On rare occasion, there will be defects in either material or workmanship that will rear their ugly head. When that happens…we’ve got you covered! Here’s the basics:

All products manufactured by Engel Coolers are warranted against defects in material and workmanship. Such (incredibly rare) issues will likely reveal themselves early in your ownership experience. This warranty applies to the original owner only and only if bought froman authorized Engel retailer. Factory seconds, or discounted second-hand Engel products are not covered by our warranty. We also do not cover warranty on items purchased from 3rd party retailers on Amazon or EBay. You know this. No one can know where these items may have gone, or what awful things they may have experienced.

This warranty is void if the item is used commercially, structurally altered or subjected to stress beyond the physical limits of the materials used in body or components, or is damaged because of abnormal use. Normal wear and tear, including chips, scratches, abrasions, discoloration or fading due to usage or exposure to sunlight is not covered under the warranty. Damage caused by misuse, abuse, neglect, alterations, repairs by unauthorized persons, lightning strikes, power surges, water damage, dragging the item or failure to follow recommended care and use instructions are not covered. Power cords and fuses are not covered under the warranty. This is all standard stuff.

This warranty does not include any manufacturer responsibility for any consequential or incidental damages resulting from the use of the product. Under no circumstance will Engel Coolers be responsible for any amount of damages beyond the amount paid for the product at retail. Engel Coolers will not be held liable for the contents of any cooler, cooler/dry box or fridge/freezer should it fail to operate as advertised. On a related note, “cooler performance” - or the ability to 'keep ice' is not covered by any warranty.

SO… If the warranty applies, Engel Coolers will repair or replace, at their discretion, the item or any part or component that is deemed defective. And we’ll do it quick. Here’s how:

Simply complete the "Filing a Warranty Claim"form at the bottom of this page, and we will contact you within 72 hours with an RMA number. The customer is responsible for all shipping costs, including shipping defective item to Engel service center. We recommend that you use a trackable service.

We’ll contact you within 72 hours of receiving your item. If the item qualifies for warranty repair/replacement, we’ll get it done quickly and ship it back to you at no cost.

If the item doesn’t qualify for warranty repair, we’ll contact you to discuss our findings before we do anything. Remember…wear and tear isn’t covered under warranty.

Disclaimer : Engel Coolers reserves the right to change product models and designs without incurring any obligations to incorporate such changes into already completed products, or those in the hands of dealers or consumers. Engel Coolers products repaired or replaced under this warranty may or may not incorporate these changes.

Warranty Periods

For products purchased after January 1st 2017 the following warranty terms apply.

  • Engel Coolers DeepBlue Performance Coolers 10 Year Limited Warranty
  • Engel Coolers Cooler/Dry Boxes 5 Year Limited Warranty
  • Engel Live Bait Cooler 5 Year Limited Warranty on box, 30 Day Warranty on Pump
  • Engel Coolers Fridge/Freezers 3 Year Limited Warranty (1 Year for Commercial truck use)
  • Engel Soft-sided and Backpack Coolers 1 Year Limited Warranty
  • ALL Engel Coolers Drinkware & Accessories 1 Year Limited Warranty

For products purchased prior to January 1st 2017 the following warranty terms apply.

  • Engel Coolers DeepBlue Performance Coolers 3 Year Limited Warranty
  • Engel Coolers Cooler/Dry Boxes 1 Year Limited Warranty
  • Engel Live Bait Cooler 1 Year Limited Warranty on box, 30 Day Warranty on Pump
  • Engel Coolers Fridge/Freezers 2 Year Limited Warranty (1 Year for Commercial truck use)
  • Engel Soft-sided and Backpack Coolers 1 Year Limited Warranty
  • ALL Engel Coolers Drinkware & Accessories 1 Year Limited Warranty

Non Warranty Returns

Engel products purchased directly from Engel has a 30 day return policy. The product must be in brand new condition, unused and in the original packaging. Engel charges a 7% restocking fee. You are responsible for shipping the product back to Engel. Please contact warranties@engelcoolers.com or call 561-743-7419 for an RMA number prior to returning the item.

For product purchased from Engel retailers, their individual return policy applies.

Register You Product

Please register your new Engel product. Please use this form to register new products only. To file a warranty claim, please scroll down to the next form.

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Filing a Warranty Claim

To make a warranty claim, please fill out the following form.

Please complete this form with as much info as possible and we will get back to you as soon as possible.

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Warranty

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