At Engel Coolers, we build products to be used hard and to last. Every product we manufacture is warranted against defects in materials and workmanship for the period listed under Warranty Periods below. If something we made fails because of how it was made, we will make it right.

This page explains what is covered, what is not, and how to file a claim. Please read it before submitting a Warranty Claim Form.

WHO IS COVERED

This warranty covers the original purchaser only. It is not transferable to anyone who later receives, buys, or inherits the product.

Coverage applies only to products purchased new from engelcoolers.com or from an authorized Engel reseller. On online marketplaces such as Amazon, eBay, Walmart, Target, and TikTok Shop, our only authorized seller is Engel Coolers Direct. Products bought from any other seller on those marketplaces are not covered, even if the product is genuine. If you are unsure whether a seller is authorized, contact us before you buy.

Proof of purchase is required for every claim. Acceptable proof is an order confirmation, receipt, or invoice showing the seller, the product, and the purchase date. Warranty periods run from the original purchase date, not the date the product was registered or first used.

WHAT IS NOT COVERED

The following are excluded from ENGEL's warranty:

• Factory seconds, blemished items, discounted or clearance items sold as-is, second-hand products, and products purchased from unauthorized sellers.
• Normal wear and tear, including chips, scratches, abrasions, dents, discoloration, and fading from use, sunlight, saltwater, or weather.
• Damage from neglect, abuse, misuse, accidents, dropping, overloading, or use beyond the physical limits of the materials.
• Warping, bowing, or deformation caused by exposure to extreme heat. This includes leaving a cooler in a closed vehicle in the sun, in a hot trailer or storage shed, or next to a heat source such as an engine, exhaust, grill, or fire. Interior temperatures in a sealed car can exceed 150°F and can permanently warp lids and bodies. Heat damage is not a manufacturing defect and is not covered.
• Damage from unauthorized alterations, modifications, or repairs, or from the use of non-Engel parts.
• Damage from power surges, lightning strikes, incorrect voltage, or improper electrical connections.
• Water damage to any electrical component, including fridge/freezers, pumps, and chargers.
• Failure to follow the care and use instructions provided with the product.
• Power cords, fuses, batteries, and other consumable parts, unless noted otherwise below.
• Ice retention and cooling performance. How long a cooler holds ice depends on pre-chilling, ice quantity, ambient temperature, and how often the lid is opened. Performance claims are not defects.
• Products used for commercial, rental, or institutional purposes, unless a commercial warranty period is listed for that product below.
• Shipping damage on orders placed through a reseller. Contact the reseller directly for shipping damage.

CUSTOM DECORATED COOLERS / GRAPHICS

Custom logos, decals, embroidery, and digital printing applied by Engel Coolers are covered for 30 days from the date you receive the product. The cooler or drinkware itself remains covered under its full standard warranty. After 30 days, Engel does not warrant custom designs against fading, peeling, cracking, or any other form of deterioration. Custom-decorated products cannot be returned for refund except for a defect in the underlying product.

ELECTRICAL PRODUCTS AND PUMPS

Rechargeable Live Bait Aerators (ENG-AP3, ENG-AP3-T, and ENG-AP4) are covered by a 2-year limited warranty. Coverage is void if the pump has been opened, dismantled, or altered in any way. Not covered: physical damage, rust or corrosion from submerging the pump or leaving it wet, corrosion of the USB port (the port must be sealed when not in use), and normal battery deterioration of up to 20% of capacity per year. 

2X2 Portable Air Pumps are covered by a 30-day limited warranty against defects.

Fridge/Freezers are covered for 3 years for personal use and 1 year for commercial use. Coverage requires operation within the voltage and installation specifications in the owner's manual. Compressor failures caused by improper ventilation, tilting beyond the specified angle, or unstable power are not covered. Food spoilage is not covered.

LIMITS OF LIABILITY

This warranty covers repair or replacement of the product only. Engel Coolers is not responsible for consequential or incidental damages of any kind, including loss of or damage to the contents of any cooler, drybox, live bait container, or fridge/freezer, spoiled food or bait, lost time, or lost income. In no event will Engel Coolers be liable for any amount greater than the original purchase price of the product.

This limited warranty is the only warranty Engel Coolers provides. Any implied warranties, including merchantability or fitness for a particular purpose, are limited to the duration of this written warranty. Some states do not allow limits on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so some of these limits may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary by state or country.

HOW TO FILE A CLAIM

Within 30 days of purchase from a reseller: Contact the reseller you bought from. They handle returns and exchanges during that window.

Purchased from engelcoolers.com, or more than 30 days from any authorized purchase: Complete the Warranty Claim Form at the bottom of this page. Include your proof of purchase, a description of the problem, and clear photos of the issue and of the product's serial number or model label if present. A member of our warranty team will respond within 5 business days.

What happens next:

• If the problem can be confirmed from your photos, we may approve the claim and ship a replacement part or product without requiring a return.
• If we need to inspect the product, we will provide shipping instructions. You are responsible for the cost of shipping the product to our Service Center in Jupiter, Florida. Use a trackable carrier and insure the shipment; Engel Coolers is not responsible for items lost or damaged in transit to us.
• We will inspect the product and notify you of our determination within 3 business days of receiving it.
• If the claim is approved, we will repair or replace the product or the defective part, at our discretion. Before we ship it back, we will invoice you for return shipping.
• If the claim is denied, we will explain why. You may have the product returned at your cost or ask us to recycle it.

Repairs are completed as quickly as possible. If a part is out of stock, repairs may take longer and we will keep you informed.

Shipping is not covered by this warranty. All warranty inspections and repairs are performed at our Service Center in Jupiter, Florida. The customer is responsible for the cost of shipping the product to Engel Coolers and for return shipping back to the customer, whether or not the claim is approved. Engel Coolers covers the cost of parts and labor for approved claims.

Repaired or replaced products carry the remaining balance of the original warranty period. If an identical product is no longer available, we may replace it with a comparable current model of equal or greater value. Replacement products may differ in color or design from the original.

INTERNATIONAL AND NON-CONTINENTAL US CLAIMS

For claims from outside the continental United States, including Alaska, Hawaii, US territories, and all international locations, the customer is responsible for all shipping costs to and from our Service Center, whether or not the claim is approved. The customer is also responsible for any duties, taxes, or brokerage fees. Products damaged in shipping to an international destination must be returned at the customer's cost for a refund.

REFURBISHED PRODUCTS

Engel Certified Refurbished products have been inspected, tested, and restored to full working condition by Engel Coolers. They are covered by a 1-year limited warranty from the date of purchase and a 7-day return window from the date of delivery. Refurbished products may show light cosmetic wear, which is not a defect and is not covered. The refurbished warranty replaces the standard warranty period for that product. All other terms on this page apply. Refurbished products are sold only through engelcoolers.com and Engel Coolers Direct.

WARRANTY PERIODS

For products purchased on or after January 1, 2019:

• Engel High-Performance Hard Coolers: 10 Year Limited Warranty
• Engel UltraLite Coolers (UL60): 5 Year Limited Warranty
• Engel Drybox/Coolers: 5 Year Limited Warranty
• Engel Live Bait Coolers 5 Year Limited Warranty - Engel 2nd Generation 2X2 Portable Air Pump 30 Day Limited Warranty 
• Engel Reserve Wine Cooler: 5 Year Limited Warranty on the cooler; 1 Year Limited Warranty on included accessories (ice pack, trays, wine opener, and bamboo cheese board)
• Engel Fridge/Freezers: 3 Year Limited Warranty (Personal Use), 1 Year Limited Warranty (Commercial Use)
• Engel Rechargeable Live Bait Aerators (ENG-AP3, ENG-AP3-T, ENG-AP4): 2 Year Limited Warranty
• Engel HD Soft-Sided Coolers: 1 Year Limited Warranty
• Engel BP25 High-Performance Backpack Cooler: 1 Year Limited Warranty
• Engel 22oz and 30oz Tumblers and Drinkware: 1 Year Limited Warranty
• Engel Fridge/Freezer Replacement Parts: 1 Year Limited Warranty
• Select Engel Accessories: 1 Year Limited Warranty (see product listing)
• Engel Certified Refurbished Products: 1 Year Limited Warranty
• Engel 2X2 Portable Air Pump: 30 Day Limited Warranty
• Custom Graphics applied by Engel Coolers: 30 Day Limited Warranty

For products purchased prior to January 1, 2019, warranty is no longer applicable.

All warranty periods run from the original purchase date. Engel Coolers reserves the right to change product models, materials, and designs at any time without obligation to update products already sold or in the hands of dealers or customers. Products repaired or replaced under warranty may or may not include such changes.

QUESTIONS

If you are not sure whether your issue is covered, ask us before shipping anything. Contact our warranty team through the form below or through the Contact page.